Contract Administrator

Truckee Donner Public Utility District - October 2020 - Present

Manage, oversee, and negotiate contracts on the Districts behalf. Managing the public procurement process in accordance with California Procurement laws and District Code. Act as a liaison for all commercial new construction and tenant improvements within District boundaries. Act as back up to the District Clerk in all job capacities. 

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RECORDS & ADMINISTRATIVE TECHNICIAN

Truckee Donner Public Utility District - May 2020 - October 2020

Provide administrative support to the Districts Electric Utility Director and the Water Utility Director while working with the District clerk in maintaining the Districts Public Records:

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• Maintain and coordinate the Districts records management system

• Assist in the processing of Public Records requests

• Assist District Clerk in the organization and management of data and activities

• Provide reception coverage for the Districts Electric Utility Director and the Water Utility Director including:

  • Driving organizational success through the management of daily operations and special projects

  • Manage executive calendars, strategically coordinating meetings, appointments, and events

  • Plan, coordinate, and finalize details for travel arrangements and business development events

  • Assist in maintaining department webpages

  • Prepare a wide variety of documents, reports, and presentations

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CUSTOMER SERVICE REPRESENTATIVE III

Truckee Donner Public Utility District - October 2018 - May 2019

Continued with all job duties as outlined under Customer Service Representative I & II while providing back up and support to Billing Specialist with:

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• Tracking and updating service orders

• Review and maintain accurate rates, customer charges, and customer billing information

• Facilitate Meter Reading by creating meter reading routes, downloading reading, and uploading readings into the database.

• Review all aspects of pre and post billing process for accuracy

• Document Billing Processes

• Create Training Material to support the Billing Process

• Assist Customer Service Manager with researching and reviewing rebates, solar records, refunds, and water leaks

• Provide backup assistance to the meter reading department as needed

 

CUSTOMER SERVICE REPRESENTATIVE II

Truckee Donner Public Utility District - August 2017 - October 2018

 

Provided excellent service to the general public, customers, and other departments within the company. Continued with all job duties as outlined under Customer Service Representative I while adding:

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• Educating the public on conservation measures available through Truckee Donner Public Utility District

• Accepting and processing rebate applications

• Helping to implement and train additional staff on the districts first automated water leak alert for account holders

• Created and implemented the Customer Service Departments first formalized training program

 

CUSTOMER SERVICE REPRESENTATIVE I

Truckee Donner Public Utility District - January 2017 - August 2017

 

Provided excellent service to the general public, customers, and other departments within the company.

• Answered customer and general public questions through phone, email, and face to face interactions

• Accepted payments from customers in person and over the phone

• Assisted in collections activity

• Created new phone reporting to provide the Board, General Manager and Department Manager with relevant data on the team's phone support abilities  

 

BUSINESS OWNER

High Sierra Painting - April 2003 - June 2023

 

High Sierra Painting is a small family-owned business that provides residential painting and wood siding restoration in the Truckee area. My ex-husband oversaw the day-to-day field operations while I handled all administrative duties, including:

• Contract creation and negotiation

• Scheduling

• Accounting 

• Customer Service

• Marketing

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MANAGER, VENDOR OPERATIONS

Clear Capital, Inc. - January 2014 - January 2017

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Managed turn times, product performance, and employee relations in the Vendor Service Department.

• Analyzed and solved for customer turn time concerns

• Effectively communicated action plans to customers, Executives, and other internal departments

• Created efficient and creative strategies to ensure successful and timely completion of files; demonstrated by:

  • Successfully delivering the largest order in Company history within Service Level Agreements

  • Managing the largest order on Puerto Rico and delivering it within customer expected time frames

  • Decreasing activity time on the BPO product line through new efficiencies

• Managed day to day operations across five unique functions to improve team performance, reduce bottlenecks, and plan for peak volume

 

TEAM LEAD, VENDOR SUPPORT

Clear Capital, Inc. - May 2010 – January 2014

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Effectively managed Support staff ensuring vendors receive the highest levels of service. Monitored daily volume and adjusted resource allocations as needed to adapt to volume spikes.

• Stat processing for team production, as well as appraisal and recon products

• Identify and solve production issues to more efficiently complete daily tasks

• Work with other teams within the company to effectively meet business initiatives

• Provide ongoing staff coaching and training to ensure the team is operating efficiently

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